UH Free Wi-Fi & Upgrade Options
Select your location to view free Wi-Fi details, pricing options, service assistance, and contact information.
Atsugi, Sasebo & Yokosuka (Japan)
For assistance with internet service, billing, or technical support, please contact Americable using one of the options below:
- United States: 1-305-257-8843
- Japan: 046-896-2288
- Yokosuka (DSN): 241-2288
- Atsugi (DSN): 264-2288
- Sasebo (DSN): 252-2288
- Email: support@americable.com
Device Limit: Up to 5 devices (all plans)
Subsidized
| Speed | Monthly | Weekly | Daily | Notes |
|---|---|---|---|---|
| 30M / 5M | FREE | - | - | - |
| 65M / 10M | $25 | $8.34 | $2.09 | - |
| 100M / 20M | $45 | $15 | $3.75 | - |
| 200M / 40M | $65 | - | - | - |
| 250M / 40M | $65 | $21.67 | $5.42 | Requires modem from Americable Office |
Unsubsidized
| Speed | Monthly | Weekly | Daily | Notes |
|---|---|---|---|---|
| 15M / 15M | $39.21 | $13.74 | $4.78 | - |
| 65M / 65M | $50.88 | $16.93 | $5.84 | - |
| 200M / 150M | $91.21 | $30.40 | $10.86 | - |
| 250M / 150M | $91.21 | - | - | Requires modem from Americable Office |
| 500M / 200M | $106.07 | - | - | Requires modem from Americable Office |
| Multigig (2500M) / 250M | $163.37 | - | - | Requires modem from Americable Office |
* Residents of NAF Sasebo Bldgs 98 & 151 and NAF Atsugi Bldg 1289: Plan speeds and pricing will vary in your building. Please contact your local Americable office to discuss your options and to obtain a modem to utilize this program.
Important Information for Japan Locations
All current subscriptions, with the exception of plans exceeding 200 Mbps, will be automatically transitioned to the plan that most closely aligns with your existing service. Any remaining balance will be applied as a prorated adjustment for the unused portion of your subscription.
This transition ensures you can take full advantage of the new packages and pricing available under the MWR program. If you are on a plan exceeding 200 Mbps, your plan and billing will remain unchanged, unless you elect to make changes.
If you wish to make changes to your plan, you may do so at any time by contacting your local Americable office.
Naples, Sigonella & Souda Bay
NSA Naples
Eligibility: Each Sailor eligible for one account
Speed Basis: Speeds are per device, with a max device limit of 5
Content Filtering: Some content filtering applies to free and subsidized plans
UH Residents in Bldg 2087 Only - Free and Subsidized Plans
| Services | Monthly Fee | Notes |
|---|---|---|
| Internet up to 30 Mbps | FREE | Filtered service |
| Internet up to 80 Mbps | $13.50 | Filtered subsidized service |
UH Residents in Bldg 2087 Only - Unsubsidized Non-Filtered Plans
| Services | Monthly Fee | Notes |
|---|---|---|
| Activation Fee | $76.00 | One-time fee |
| Internet up to 20 Mbps | $38.00 | No content filtering |
| Internet up to 100 Mbps | $79.00 | No content filtering |
All Other UH Buildings - Free and Subsidized Plans
| Services | Monthly Fee | Notes |
|---|---|---|
| Internet up to 30 Mbps | FREE | Filtered service |
All Other UH Buildings - Unsubsidized Non-Filtered Plans
| Services | Monthly Fee | Notes |
|---|---|---|
| Internet up to 20 Mbps | $33.00 | No content filtering |
| Internet up to 40 Mbps | $60.00 | No content filtering |
Sign Up & Service Support
To sign up for service or change your existing service, please visit the Residential Services Office, located inside the NEX.
Hours of Operation:
Monday - Friday: 8:30 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: Closed
Questions: 081-813-5321 / 5319 / 5341 / 5357
Help Desk: 081-5018998
Email / Provisioning: webprovisioning.netgroup.mobi/Login.aspx
Account/Billing: 081-813-5362 or 5248 / 5249 / 5303 / 5324
After hours, please leave a message and your call will be answered the next business day.
NAS Sigonella
Eligibility: Each Sailor eligible for one account
Speed Basis: Speeds are per device, with a max device limit of 5
Content Filtering: Some content filtering applies to free and subsidized plans
Free and Subsidized Plans
| Services | Monthly Fee | Notes |
|---|---|---|
| Internet up to 30 Mbps | FREE | Filtered service |
| Internet up to 60 Mbps | $13.50 | Filtered subsidized service |
| Internet up to 100 Mbps | $22.00 | Filtered subsidized service |
Unsubsidized Non-Filtered Plans
| Services | Monthly Fee | Notes |
|---|---|---|
| Internet up to 20 Mbps | $33.00 | No content filtering |
| Internet up to 100 Mbps | $60.00 | No content filtering |
Sign Up & Service Support
To sign up for service or change your existing service, please visit the Residential Service Office, located inside the NEX.
Hours of Operation:
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Help Desk: 095-7849191
Account/Billing: 095-564974
After hours, please leave a message and your call will be answered the next business day.
NSA Souda Bay
Eligibility: Each Sailor eligible for one account
Speed Basis: Speeds are per device, with a max device limit of 5
Content Filtering: Some content filtering applies to free and subsidized plans
Free and Subsidized Plans
| Services | Monthly Fee | Notes |
|---|---|---|
| Internet up to 30 Mbps | FREE | Filtered service |
| Internet up to 60 Mbps | $13.50 | Filtered subsidized service |
| Internet up to 100 Mbps | $22.00 | Filtered subsidized service |
Unsubsidized Non-Filtered Plans
| Services | Monthly Fee | Notes |
|---|---|---|
| Internet up to 20 Mbps | $33.00 | No content filtering |
| Internet up to 100 Mbps | $60.00 | No content filtering |
Sign Up & Service Support
To sign up for service or change your existing service, please visit the Telefonica Office, located inside the NEX.
Hours of Operation:
Monday - Friday: 10:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Questions or Problems with your Service?
Call: 266-1500 // 282-10 21500
After hours, please leave a message and your call will be answered the next business day.
Rota (Spain)
Limited up to 5 devices for all plans except the free plan
FREE & Subsidized Plans
Note: To connect to these plans, you will utilize SSID UH_Free/Sub_WiFi - some content filtering applies.
| Services | Monthly Fee |
|---|---|
| Internet up to 30 Mbps | FREE |
| Internet up to 60 Mbps | $10.50 |
| Internet up to 100 Mbps | $16.00 |
| Internet up to 150 Mbps | $22.00 |
Unsubsidized - Non-Filtered Plans
Note: To connect to these plans, you will utilize SSID NexConnect_Wi-Fi.
| Services | Monthly Fee |
|---|---|
| Internet up to 50 Mbps | $50.00 |
| Internet up to 100 Mbps | $56.25 |
| Internet up to 300 Mbps | $68.75 |
Sign Up & Service Support
To sign up for service or change your existing service, please visit the Telefonica Office, located inside the NEX.
Questions or problems with your service?
Call: 727-2555 // 956-82-2555 // +34 956-82-2555
Telefonica Hours of Operation:
Monday - Friday: 10:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
After hours, please leave a message and your call will be answered the next business day.
CONUS + Hawaii
For assistance regarding ViaSat Wi-Fi services or network connectivity, please visit
https://account.gowifinavy.com/help.
For Unaccompanied Housing (UH) Barracks help, please contact 8883397150.
Free Service
| Speed | Price |
|---|---|
| 30M / 5M | FREE |
Subsidized Upgrades (Per Month)
| Speed | Monthly Price |
|---|---|
| 60M / 10M | $18.74 |
| 100M / 10M | $38.74 |
Unsubsidized Plans
| Speed | Price | Billing Cycle |
|---|---|---|
| 10M / 3M | $14.95 | Per Week |
| 10M / 3M | $26.95 | Per Month |
| 30M / 5M | $49.95 | Per Month |
| 60M / 10M | $59.95 | Per Month |
| 100M / 10M | $79.95 | Per Month |
NSA Bahrain, AB Isa, NSF Redzikowo (Poland), NSF Deveselu (Romania)
For assistance regarding ViaSat Wi-Fi services or network connectivity, please visit
https://account.gowifinavy.com/help.
For Unaccompanied Housing (UH) Barracks help, please contact one of the following numbers for your location:
- NSA Bahrain / AB Isa: 97369696448
- NSF Deveselu (Romania): 40800400027
- NSF Redzikowo (Poland): 48800000210
Free Service
| Speed | Price |
|---|---|
| 30M / 5M | FREE (unlimited devices) |
Subsidized Upgrades (Per Month, up to 5 devices)
| Speed | Monthly Price |
|---|---|
| 60M / 10M | $18.74 (up to 5 devices) |
| 100M / 10M | $38.74 (up to 5 devices) |
Unsubsidized Plans
| Speed | Price | Billing Cycle |
|---|---|---|
| 10M / 3M | $14.95 (1 device) | Per Week |
| 10M / 3M | $26.95 (1 device) | Per Month |
| 30M / 5M | $49.95 (up to 3 devices) | Per Month |
| 60M / 10M | $59.95 (up to 5 devices) | Per Month |
| 100M / 10M | $79.95 (up to 5 devices) | Per Month |
NS Guantanamo Bay
For assistance regarding ViaSat Wi-Fi services or network connectivity, please visit
https://account.gowifinavy.com/help.
For NS Guantanamo Bay Unaccompanied Housing (UH) Barracks help, please contact 8883397150.
Free Service
| Speed | Price |
|---|---|
| 30M / 5M | FREE (unlimited devices) |
Subsidized Upgrades (Per Month)
| Speed | Monthly Price |
|---|---|
| 60M / 10M | $18.74 (up to 5 devices) |
Unsubsidized Plans
| Speed | Price | Billing Cycle |
|---|---|---|
| 10M / 3M | $14.95 (1 device) | Per Week |
| 10M / 3M | $26.95 (1 device) | Per Month |
| 30M / 5M | $49.95 (up to 3 devices) | Per Month |
| 60M / 10M | $59.95 (up to 5 devices) | Per Month |
Guam
For assistance regarding ViaSat Wi-Fi services or network connectivity, please visit
https://account.gowifinavy.com/help.
For Guam Unaccompanied Housing (UH) Barracks help, please contact 8887219380.
Free Service
| Speed | Price |
|---|---|
| 30M / 5M | FREE |
Subsidized Upgrades (Per Month)
| Speed | Monthly Price |
|---|---|
| 60M / 10M | $23.20 |
| 100M / 10M | $53.20 |
| 300M / 20M | $113.20 |
Unsubsidized Plans
| Speed | Price | Billing Cycle |
|---|---|---|
| 10M / 3M | $14.95 (1 device) | Per Week |
| 10M / 3M | $26.95 (1 device) | Per Month |
| 30M / 5M | $49.95 (up to 3 devices) | Per Month |
| 60M / 10M | $59.95 (up to 5 devices) | Per Month |
| 100M / 10M | $79.95 (up to 5 devices) | Per Month |
San Clemente Island
For assistance regarding ViaSat Wi-Fi services or network connectivity, please visit https://account.gowifinavy.com/help.
Free Filtered* Service
| Speed | Price |
|---|---|
| 30M / 5M | FREE FILTERED* (unlimited devices) |
Subsidized Filtered* Upgrades (Per Month)
| Speed | Monthly Price |
|---|---|
| up to 10M / 3M | $26.95 (1 device, filtered*) |
| up to 30M / 5M | $49.95 (up to 3 devices, filtered*) |
Unsubsidized Unfiltered* Plans
| Speed | Price | Billing Cycle |
|---|---|---|
| 10M / 3M | $14.95 (1 device, unfiltered*) | Per Week |






